REQUIRED BOOKING FEE & SECURITY DEPOSITS

SPECIALTY SERVICES
 
WHAT ARE SPECIALTY SERVICES?
At Fleur Luxe Social Club we charge a Specialty Service Fee to those who request our services for PRIVATE EVENTS.  We support flower lovers from all over the country. We receive orders from all over the UNITED STATES on a DAILY basis. For example, we receive orders from our website that we process immediately upon notification that a customer has placed an order to ensure that they get the FRESHEST FLOWERS as QUICKLY AS POSSIBLE. We also receive orders daily from delivery platforms such as Cavier, GrubHub, and Uber Eats. 
If you want our staff to come to participate within your PRIVATE EVENT then you need to realize that we are taking TIME away from these other lucrative opportunities to enhance your event at YOUR request. 
Specialty services are offered to vetted established organizations. This is not an automatic guaranteed service. From 5/01/2024 we will implement a screening process for all parties . If you are approved, we will notify you by email. If you would like to request our ANY of our specialty services please email us a detailed break down of your event and budget.
 
Please send your email to FLEURLUXESOCIALCLUB@GMAIL.COM.
Due to a ton of terrible experiences with local SF based charities, we demand that if you want our services that you pay a portion of your balance UPFRONT so we can do our job. Therefore, we demand UPFRONT PAYMENTS.

What are upfront payments?

  • Upfront payments, often referred to as advance payments or deposits, are amounts clients pay before the commencement of work. Think of it as a commitment fee, which not only confirms YOUR (YOU THE CLIENT) seriousness about the project but also offers FLEUR LUXE SOCIAL CLUB the  financial security to execute your vision. We ask for 60% upfront.
  • The rest is due 3 days before your event. If we don't get the rest of the funds, you have LOST YOUR $. And we are currently working on a contract, that way your organization is contractually obligated to pay up. Otherwise, we will take you to court. DON'T ABUSE SMALL BUSINESSES BECAUSE THE FLORIST COMMUNITY IS SMALL AND WE ALL TALK.
DOES FLEUR LUXE SOCIAL CLUB ALSO REQUIRE A SPECIALTY SERVICE FEE?
YES!!! 
REQUIRED SERVICE CHARGE
At Fleur Luxe Social Club we charge a base service fee of $2,500.00 USD for ALL OF our services. This Service Charge Fee applies to the following services that we offer: 
  • WEDDINGS
  • POP-UP FLOWER BAR EVENTS
  • AROMATHERAPY WORKSHOPS
  • 1804 FLOWER BOX WORKSHOPS
  • BOUQUET MAKING WORKSHOPS
 
 
That means, your invoice and final quote will reflect our SERVICE CHARGE PLUS THE COST OF YOUR WORKSHOP + YOUR DELIVERY & SET-UP/TAKE-DOWN FEE'S+ YOUR DESIGN FEE.
The cost of your workshop AND service fee is COMPLETELY SEPARATE. 
WE DO NOT OFFER ANY DISCOUNTS TO CHARITIES.
 
DELIVERY & SET-UP FEE
We also have a $650.00 USD delivery and set-up fee. Our staff will need to package and deliver your flowers to your event.  We do not just drop them off to anybody. We stage them within the space as well. We REQUIRE a site visit to ensure the proper placement. In short, our staff is responsible for the arrival, set up, and take down, and clean-up afterwards.
 
DESIGN FEE
The design fee covers OUR time and expertise used for your event! This includes the time spent in consultation, creating recipes, placing orders, picking up and processing flowers, and the design time itself, of course. There’s a lot of time, care that goes into flowers. For example; it took our team of two people 8 hours to create 75 flower arrangements for a special order we had in 2022. IT TAKES TIME TO SOURCE YOUR ITEMS. AND IT TAKES TIME TO PUT THEM TOGETHER. IF YOU DON'T UNDERSTAND OR RESPECT THIS WE DO NOT UNDER ANY CIRCUMSTANCES WANT YOUR MONEY. WE WANT NOTHING TO DO WITH YOU OR YOUR ORGANIZATION.  IF NECESSARY WE WILL DRIVE TO LA OR SANTA CRUZ TO BRING YOU THE BEST MOST AROMATIC FLORAL OPTIONS. OUR DESIGN FEE IS REQUIRED AT DEPOSIT. AND IS NON-REFUNDABLE. 
 
 
SECURITY DEPOSIT
At Fleur Luxe Social Club, we ask for a deposit of 60% of your entire invoice TO GUARANTEE OUR SERVICES. Final payment for the REMAINING AMOUNT MUST BE PAID TO US within 3-days PRIOR TO YOUR EVENT. We have experienced a trend among local SF BASED CHARITIES. Therefore, we DON'T CUT DEALS to SF charities anymore. Its to sketch. Simply put. You pay for everything up front. Just like a wedding client, just like anyone else. WE DON'T CARE TO DEAL WITH NEGATIVE ENERGY FROM ORGANIZATION THAT WANT OUR SERVICES, BUT ARE TO CHEAP TO PAY OUR PRICES. JUST GET SOMEONE ELSE TO DO IT WITHIN YOUR BUDGET.  DO NOT TRY TO PRESSURE OR INTIMIDATE, OR USE TITLES TO PAY WITH PRICING. WE DON'T CARE TO WORK WITH ORGS LIKE THAT. RESPECTFULLY.
 
PAYMENTS ACCEPTED
We accept  all standard debt, and credit-cards. We also ONLY accept payment on our website. WE DO NOT ACCEPT CHECKS, BITCOIN, CASH, ETC. We only accept payments on our website for record keeping purposes. Also, we dictate when we receive payments.
 
 PAYMENTS
Due to TERRIBLE treatment from a specific charity we assisted earlier this year, and a recent TREND of charities abusing the floral service industry we are activity enforcing our new rules. Please reference this article below for clarity as example.
LINK: https://missionlocal.org/2024/02/florists-disgraced-nonprofit-sf-safe-stiffed-us-17k/
RULE 1) We do not allow customers to dictate when we take payment. Our everyday customer on Doordash pay us upfront. Specialty Services are NO EXCEPTION. We ask for the remaining balance 3-days before your scheduled event as reflected in your contract. Yes, our experience with local SF based charities have been that BAD that we need to make you all sign contracts so you wont try to play around with our small business. If you do not make the payment as agreed by the agreed to due date, you will have for fitted your deposit money PLUS and we will cancel your booking.
 ALL SALES ARE FINAL.
RULE 2: FINAL GUEST COUNT IS REQUIRED
When we create your orders, we stick to the amount of flowers originally presented to you and as reflected in your original quote. That means we purchase the flowers necessary to create the initial amount that you requested. If you ask for a workshop for 20 people, then your quote is for the cost of 20 people. We do NOT allow you to add others at the last minute. 
 
RULE 3: NO LAST MINUTE ADD ON'S
We do not accommodate last minute additions to your order. For example, if you have a special order with us for 60 bouquets for your private event, we do not allow you to add another 10 more in the days leading up to your event.
Especially for free. We have had local SF based charities call us with add-on's the day before or the morning of the event, (without offering compensation). This occurred in 2021 with a local SF based charity.
 
WE RESERVE THE RIGHT TO REFUSE YOUR BUSINESS!
RULE 4: WE DEMAND CONSUMMATE PROFESSIONALISM FROM OUR STAFF AND CLIENTS. IF AT ANY TIME YOU ARE RUDE TO OUR STAFF, OR MAKE THEM FEEL UNCOMFORTABLE WE RESERVE THE RIGHT TO CANCEL YOUR EVENT. AND YOUR DEPOSIT WILL NOT BE REFUNDED. ONLY IF WE CANCEL ON YOU. NOT ALL MONEY IS GOOD MONEY. WE DON'T CARE WHO YOU ARE, YOU ARE PRETENDING TO BE,  WHO YOU WANT TO BE, WHO YOU SLEEP WITH, WHO YOU KNOW, WE DON'T CARE. IF YOU WANT BEAUTIFUL FLORA, WE GOT YOU. IF YOU WANT DRAMA, GO TO YOUR MAMA! <3